Moving Your Balance Back to Your Wallet
Cashing out follows the same wallet you deposited with — we route withdrawals back to bKash, Nagad or Rocket, or to your linked bank account if you used Bank Transfer. Open the withdrawal screen from your account menu, pick the wallet, and enter the amount you want to move out of your balance. We check the request against your verified account details
before it's released, which is why the name and number on file need to match your bKash or Nagad profile. You'll see the request status update on your account page, and any mismatch in details is the most common reason a payout gets held for a second look.
- Choose your payout method — Pick bKash, Nagad, Rocket or Bank Transfer from the withdrawal screen — usually the same wallet you used to deposit.
- Enter the amount — Type the amount you want to withdraw from your balance and review the wallet number on file before submitting.
- Verification check — We match the request against your verified profile details, so your registered name and wallet number need to line up.
- Track the request — Follow the status of your payout from your account page and reach our support team if anything looks off.