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Terms That Shape Your Account And Wallet

These Terms & Conditions set the ground rules for your Daraz Palace account — how wallet top-ups through bKash, Nagad and Rocket get credited, and how game rounds settle once you're in.

Account EligibilityPayment TermsFair Play ClausesWithdrawal VerificationPolicy Updates
Daraz Palace Terms That Shape Your Account And Wallet
ACCOUNT DATA HANDLING

How We Handle Your Account Data

Your account data — wallet details, transaction history from bKash, Nagad and Rocket, and login records — sits behind the same terms that govern gameplay. We don't sell this data, and access inside our team is limited to what's needed for support, verification and fraud checks. If you want a copy of what's stored against your account or you'd like a record corrected, the request goes through the same support channel listed above, and we log the outcome against your account file so the change is traceable later.

Cookie Use For Sessions

We use cookies to keep your login active and remember chip settings on slots and live tables — clearing them just logs you out of your account, nothing more drastic.

Account Security Checks

Password changes, new device logins and unusual withdrawal patterns trigger a verification prompt before a bKash or Nagad payout is released from your wallet balance.

How Long We Keep Records

Transaction and account activity tied to bKash, Nagad or Rocket payments stays on file for as long as your account is active, plus a retention period required for verification disputes.

Requesting A Change

If a detail on your account is wrong — a name mismatch against your Rocket wallet, for instance — raise it through support and we'll update the record once it's verified.

TERMS CONTACT PATHS

Where To Ask About These Terms

Got a question about a specific clause? You don't need to read the whole document twice — tell us which part concerns you, whether it's about account eligibility, a bKash deposit hold or how a withdrawal gets verified, and we'll walk through it with you directly. We keep this page as the single reference point, so any answer you get through chat, email or the in-app help center points back to the exact wording here rather than a separate summary.

Team online

Account Support Chat

Message our support team from inside your account if a clause about wallet verification, bKash deposits or withdrawal holds isn't clear — we'll point you to the exact section that applies.

Email For Terms Queries

Send a written question about account eligibility, game fairness or payment terms and we'll reply with the specific clause reference rather than a general answer.

In-App Help Center

Open the help section from your account menu to read the current terms alongside your transaction history, useful when checking a Nagad or Rocket transfer against a clause.

Questions You Might Ask About These Terms

Access and eligibility depend on your local law and the regions we can serve, so the terms apply once you've confirmed you meet those conditions during account setup.

Each deposit is read as an instruction from the account holder, so the wallet name needs to match your account — a mismatch can pause a withdrawal until it's checked.

We update the wording here when our game catalogue, payment partners or verification steps change, and the current version on this page is the one that applies to your account.

RTP details only show where the specific game or studio, such as Pragmatic Play, exposes them inside the game window, and the terms don't promise a fixed figure.

Raise it through the in-app help center or the support channel on your account page, and we'll walk through the exact clause with you rather than a general reply.

Your bKash, Nagad and Rocket transaction records stay on file for as long as required for verification and dispute checks, even after you stop using your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.