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How Daraz Palace Handles Your Account Data

This page explains how Daraz Palace collects, stores and protects the account details behind your bKash, Nagad and Rocket transactions, and the choices you keep over that data.

Account DataWallet RecordsYour ChoicesRegional Rules
Daraz Palace How Daraz Palace Handles Your Account Data
REACH OUR PRIVACY DESK

Get Help With a Data Request

If you want to know exactly what account data we hold, or you'd like a copy of your transaction history removed or corrected, our support desk is the direct place to start that request. Reach us through the live chat panel inside your account, drop a message to our support email, or raise a ticket if you'd rather keep a written record. We'll confirm your identity against your registered bKash, Nagad or Rocket details before making any change, since that step protects your wallet from unauthorised requests.

Live Chat In Your Account Open the chat icon from your account panel to ask about stored data, correction requests or how long we keep your bKash, Nagad or Rocket transaction history on file.
Email Support For Data Requests Write to our support email with your registered phone number so we can match your account, then tell us clearly whether you want a data copy, correction or removal.
Written Ticket For Account Changes Raise a support ticket from the help section if you'd rather keep a written trail of your privacy request, including any change to your linked Rocket or Nagad wallet.
DATA SAFEGUARDS IN PLACE

Data Handling Behind Every Account

Keeping your account data reliable matters as much as keeping your bKash, Nagad or Rocket deposits moving smoothly, so we treat data handling as an everyday operating task, not an afterthought. Below is a short view of how we manage cookies, protect your login, decide how long records stay on file and how you can ask for a change to what we hold on your account.

How We Handle Your Data

We store your registration details and wallet-linked transaction records on secured systems, and access to that data inside Daraz Palace is limited to the team members who need it for support or verification.

Cookies On The Lobby Pages

We use cookies to remember your login session and keep your preferred game lobby, such as slots or live tables, loading the way you left it; you can clear these anytime from your browser settings.

Account Login Security

Every sign-in is checked against your registered phone number, and unusual activity on your account, including a login from a new device, can trigger an extra verification step before you reach your wallet.

Retention And Change Requests

Transaction and account records tied to your bKash, Nagad or Rocket activity are kept only as long as support, fraud checks or local law require, and you can request a copy or correction anytime.

Answers To Your Data Privacy Questions

Here are the questions we hear most often about how Daraz Palace handles account data, wallet details tied to bKash, Nagad or Rocket, and the control you keep once you've registered. These answers cover the basics of what we collect, how long we keep it and how to reach us for a change; if your specific situation isn't covered below, our support desk can walk through the details that apply to your account and region.

We collect the name, phone number and email you provide at sign-up, plus the wallet details linked to your bKash, Nagad or Rocket transactions, so we can verify deposits and withdrawals against your account.

We keep the wallet reference tied to each transaction so payments match your account correctly, but we don't share that reference outside what's needed to confirm a deposit or withdrawal with the payment provider.

Yes, you can raise a deletion request through support, though some transaction records may need to stay on file for a set period where local law or fraud-check rules require it.

Cookies keep you logged in between visits and remember lobby preferences, such as whether you were browsing slots or live tables, so the page loads the way you left it last time.

Access is limited to the support and verification staff who need it to resolve a deposit or withdrawal query, and we never share your full history with unrelated third parties for marketing.

Update your phone number or email from your account settings page, and reach support if you'd like to adjust how your data is used beyond basic account and wallet verification.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.